We want Brinlo to be part of every family trip. If your purchase is not right for you, you may return it within 90 days of delivery for a refund of the product price.
Contact us through our Contact page or reply to your order confirmation email with your order number. We will provide the return address and instructions. Returned items should be clean and placed in their original pouch.
After we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.
Contact us within 30 days of delivery with your order number and a clear photo of the issue. If the item is confirmed to be damaged, defective, or incorrect, we will provide a replacement or a full refund at no cost to you.
If you would like a different design or pack size, return the eligible item and place a new order.
Unless the return is due to a confirmed damaged, defective, or incorrect item, or applicable law requires otherwise, you are responsible for return shipping costs. The 90-day guarantee covers the product price; original delivery charges are not refundable unless required by law.
Reach us through our Contact page and we will help you through the process. This policy does not limit any rights you may have under applicable consumer protection laws.